Question 1

Can I cancel my order once placed?

Accepted Answer

Your order can be canceled for a full refund if it is canceled before the end of the ordering deadline. Once the ordering deadline has passed if you need to cancel we can cancel delivery but we will not be able to refund the order.

Question 2

Can I edit my order once placed?

Accepted Answer

Unfortunately, at this time orders can not be changed online once your submit your order. Please contact us if you have any needed modifications. All food is made to order. We can not gurantee changes but we will make every effort if possible.

Question 3

Can I place two orders each week to be delivered on separate days?

Accepted Answer

We would love to deliver to you more than once a week as long as we deliver twice to your location. However, the orders will need to be placed separately. Be sure to click here (javascript:void(0))look at our current delivery schedule. Please be aware that this schedule can change and is updated regularly.

Question 4

I did not receive an email order confirmation. What happened? What can I do to fix this?

Accepted Answer

We are so sorry you are having an email issue. Hopefully this will help... WHAT HAPPENED? We also regularly test our automated email responses and 99% of email issues are receiver related. All emails (direct, transactional, or marketing) sent or triggered by their respective systems is received based on numerous factors once that email leaves its respective system (i.e. personalized spam filtering levels or security settings, an email provider's inbox segmentation features (automated or pre-set), what email program used, etc…The other 1% of email issues are the rare moment the our hosted server went down. 
 
WHAT CAN I DO TO FIX IT?
Here is a list of the most common reasons an email is not received:
 • Not allowing enough time to process
 • Connection problems
 • Sender doesn’t have the correct email address
 • Emails are marked as SPAM
 • Browser settings
In most cases your email can be easliy problem solved by searching online or contacting your email provider. If you are still having an issue, we are happy to confirm your order was  successfully placed. Please click here for our current contact information.(https://www.jennieskitchensd.com/contact) We look forward to serving you!

Question 5

Is there a minimum order?

Accepted Answer

Our order minimum is $99.

Question 6

How often do I have to order?

Accepted Answer

There is no obligation or subscription. Simply order by Tuesdays on the weeks you would like deliveries.

Question 7

How do I place and order?

Accepted Answer

It’s as EASY as 1-2-3! 
1. Subscribe to JK website…enter name and email  
2.  Browse weekly menu by clicking SHOP Now button  
3. Order by Tuesdays at 8:00pm for weekend delivery.

Question 8

When is the ordering deadline?

Accepted Answer

Orders need to be placed by Tuesday’s at 8:00pm for delivery on Sat. or Sun. mornings between 7:30 and 11:00. Don’t worry, we send several email reminders for you to order!

FAQs

• EST 2008 •

There is no monthly fee,
set up fee, or commitment required. Order when it is convenient for you!

• EST 2008 •

FAQs

• EST 2008 •

There is no monthly fee, set up fee, or commitment required. ​Order when it is convenient for you!

• EST 2008 •

There is no monthly fee,
set up fee, or commitment required. Order when it is convenient for you!